As a buyer, the buyer protection that is added to each transaction provides security to your purchases and your information. Feel confident that all purchases through ReTool are protected and guaranteed. The fee is 3.5% of the transaction price plus $0.75.
Refunds from ReTool
All orders are protected when you pay through ReTool. If something goes wrong with your item - if it doesn't arrive or if it is significantly not as described, you will get a refund. Let us know within 2 days of delivery if something is wrong. The buyer covers the cost of return shipping unless otherwise agreed.